Privacy Policy

1. Introduction

Welcome to Homeza STORE.

At Homeza STORE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our products, place an order, or contact us.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following categories of personal information, depending on how you interact with our store.

Personal and Contact Information

Full name.
Billing and shipping address.
Email address.
Phone number.

Order and Transaction Information

Products purchased or added to your cart.
Order details and purchase history.
Billing and delivery information.
Payment status and transaction details.

Payments are processed through the payment providers available at checkout. We do not necessarily have access to your complete payment card information.

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address.
Browser type and device information.
Operating system.
Pages viewed and interactions with our website.
Referring website or source.
Information collected through cookies and similar technologies.

Information You Provide

We may collect information you voluntarily provide when you contact our customer support team, complete a contact form, subscribe to marketing communications, or otherwise communicate with us.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order processing: To process payments, confirm purchases, and fulfill orders.
Shipping and delivery: To arrange delivery and provide relevant order updates.
Customer support: To respond to questions, complaints, and requests.
Account management: To manage customer accounts where applicable.
Website improvement: To understand how visitors use our website and improve our products and services.
Security and fraud prevention: To detect suspicious transactions, prevent fraud, and protect our store and customers.
Marketing: To send promotional emails or provide relevant advertising where permitted by law and, when required, with your consent.
Legal compliance: To comply with applicable laws, regulations, and legitimate legal requests.

We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by applicable law.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential website functions and improve your shopping experience.

These technologies may be used to:

Keep products in your shopping cart.
Remember preferences and settings.
Help secure the website.
Understand website traffic and performance.
Support analytics and advertising, where enabled.

You can manage cookies through your browser settings and, where available, through our website's cookie preferences.

Disabling certain cookies may affect the functionality of some parts of our website.

Where required by law, we will request your consent before using non-essential cookies or similar tracking technologies.

5. How We Share Your Information

We may share personal information with third parties when reasonably necessary for the purposes described in this Privacy Policy.

These parties may include:

Shopify: Our e-commerce platform provider, which supports our online store and related services.

Payment providers: Companies that securely process payments and help prevent fraudulent transactions.

Shipping and fulfillment providers: Companies that help us prepare, dispatch, and deliver customer orders.

Technology and service providers: Providers of website hosting, analytics, customer support, security, and other business services.

Marketing and advertising partners: Providers that help us measure or deliver advertising, where applicable and permitted by law.

Legal and regulatory authorities: Where disclosure is necessary to comply with applicable law, respond to lawful requests, or protect our legal rights.

We do not sell your personal information for money. Any sharing or processing of information for targeted advertising will be handled in accordance with applicable privacy laws and your available privacy choices.

6. Shopify and Third-Party Services

Our store is hosted by Shopify. Information you provide through our website may be processed by Shopify and other service providers to support transactions, website functionality, security, and related services.

Some service providers may process information in countries other than the country in which you live.

Where international transfers of personal information are subject to legal requirements, appropriate safeguards will be used as required by applicable law.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The appropriate retention period depends on the type of information and the purpose for which it was collected.

When personal information is no longer required, we will take appropriate steps to delete it or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Request restriction of certain processing activities.
Object to certain uses of your personal information.
Request a copy of certain information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request.

Marketing Preferences

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe link in the email.

Even if you opt out of marketing communications, we may still send essential messages relating to your orders, transactions, or customer service requests.

10. UK and European Privacy Rights

If you are located in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection legislation, including the UK GDPR, the EU GDPR, and related laws.

Where applicable, we process personal information on one or more lawful bases, such as:

Performing a contract with you.
Complying with legal obligations.
Pursuing legitimate business interests where these interests do not override your rights.
Obtaining your consent where required.

If you believe your personal information has been handled improperly, you may have the right to contact the relevant data protection authority in your country.

11. Children's Privacy

Our website is not intended to be directed at children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information unlawfully, please contact us so that we can review the matter and take appropriate action.

12. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to all such signals.

Where required by applicable law, we will honor recognized privacy signals and applicable opt-out requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any changes will be published on this page, and the "Last Updated" date will be revised accordingly.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

Business Name: Homeza STORE

Address: 107 Roman Road, Wigton, CA7 8BA, United Kingdom

Phone: +44 7460 687300

Email: contact@homezashop.co.uk

Website: https://homezashop.myshopify.com/

Operating Hours:
Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed