Return and Refund Policy

 

At Homeza STORE, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and receive a refund, subject to the terms below and applicable consumer protection laws.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in the same condition in which you received it.
• Be in its original packaging, where applicable.
• Include all accessories, manuals, and other items supplied with the product.
• Be accompanied by your order number or other proof of purchase.

Certain products may be excluded from returns where permitted by applicable law.

2. How to Request a Return

Before returning an item, please contact us at:

Email: contact@homezashop.co.uk
Phone: +44 7460 687300

Please provide your order number, a description of the reason for the return, and photographs where appropriate.

Do not send a return to our business address unless we specifically instruct you to do so. We will provide the appropriate return instructions after reviewing your request.

3. Return Shipping Costs

For returns due to a change of mind, incorrect choice, or another reason that is not caused by Homeza STORE, the customer is responsible for the cost of return shipping, unless applicable law requires otherwise.

If an item is defective, damaged, incorrect, or does not match your order, please contact us before returning it. Where the issue is confirmed, we will provide an appropriate remedy and, where applicable, cover reasonable return shipping costs.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at contact@homezashop.co.uk.

Please include:

• Your order number.
• A description of the problem.
• Clear photographs of the product and packaging, where applicable.

We will review the issue and provide instructions for the next steps.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If your refund is approved, we will generally process it within 10 days.

Refunds will normally be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

6. Partial Refunds

A partial refund may be considered where an item is returned in a condition that does not meet the return requirements, to the extent permitted by applicable law.

This does not affect any mandatory consumer rights you may have.

7. Exchanges and Replacements

If you receive a defective or incorrect product, please contact us before returning it.

Depending on the circumstances and product availability, we may offer a replacement, exchange, repair, or refund.

8. Non-Returnable Items

Where permitted by applicable law, certain products may not be eligible for return, including:

• Personalized or custom-made products.
• Products that cannot be returned for health or hygiene reasons once opened.
• Gift cards, where applicable.
• Products that have been used, damaged, or altered through customer misuse.

This section does not limit any statutory consumer rights that cannot legally be excluded.

9. Order Cancellation and Statutory Rights

If you are a consumer in the United Kingdom or another jurisdiction that provides a statutory cancellation period, you may have additional legal rights to cancel your order.

Nothing in this policy is intended to restrict or remove those rights.

Where statutory consumer rights apply, those rights take precedence over any conflicting provision of this policy.

10. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:

Homeza STORE
Address: 107 Roman Road, Wigton, CA7 8BA, United Kingdom
Phone: +44 7460 687300
Email: contact@homezashop.co.uk

Website: https://homezashop.myshopify.com/