Shipping Policy
At Homeza STORE, we aim to process and deliver your orders as quickly and reliably as possible. Please review the information below regarding order processing, shipping, and delivery.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are normally processed and shipped Monday through Friday, excluding public holidays.
Once your order has been shipped, you may receive a shipping confirmation and tracking information when available.
2. Shipping and Delivery Time
After your order has been processed and shipped, standard delivery is estimated to take:
5–8 business days
The estimated total time from placing your order to delivery is therefore approximately:
6–11 business days
Please note that these are estimated delivery times only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other circumstances beyond our reasonable control.
3. Shipping Costs
We currently offer free standard shipping to eligible delivery addresses in the United States.
Any available shipping options or applicable charges will be displayed at checkout before you complete your purchase.
4. Shipping Address
Please ensure that your shipping address is accurate and complete when placing your order.
Homeza STORE is not responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.
If you realize that your shipping information is incorrect, please contact us as soon as possible:
Email: contact@homezashop.co.uk
Phone: +44 7460 687300
We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.
5. Order Tracking
When tracking is available for your shipment, tracking information may be provided by email or through your order details.
Some shipping services may not provide detailed tracking information for every shipment.
6. Delivery Delays
While we aim to meet the estimated delivery times stated above, delays may occur due to circumstances beyond our reasonable control, including:
- Carrier delays.
- Severe weather.
- Public holidays.
- High shipping volumes.
- Incorrect or incomplete addresses.
- Customs or regulatory delays, where applicable.
- Other unforeseen circumstances.
If your order has not arrived within the expected delivery period, please contact us at contact@homezashop.co.uk so we can assist you.
7. Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check your delivery address and with household members, neighbors, or the relevant carrier.
If you still cannot locate the package, contact us with your order number so that we can help investigate the situation.
8. Damaged Packages
If your package arrives visibly damaged, we recommend taking photographs of the packaging and the product before disposing of any packaging materials.
Please contact us as soon as possible at contact@homezashop.co.uk with your order number and photographs.
If the product is damaged or defective, we will review the matter and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.
9. Delivery Locations
Our standard shipping service is currently intended for eligible addresses in the United States.
If we introduce shipping to additional countries, the available destinations, shipping methods, costs, and estimated delivery times will be displayed at checkout.
10. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Homeza STORE
Address: 107 Roman Road, Wigton, CA7 8BA, United Kingdom
Phone: +44 7460 687300
Email: contact@homezashop.co.uk
Website: https://homezashop.myshopify.com/
